Founder Corporate Transcendence™
A Doomed Health System In 2009, I was asked to step in as an Interim CEO of a large community health system by the governing board; there was a very real possibility that the organization was beyond hope of resuscitation. The vast operational failure meant the likely demise of this long-standing community health center […]
Put the CARE back in CAREGIVER When healthcare colleagues are cared for, it transforms them from healthcare workers into caregivers. When the work environment is filled with engaged, compassionate, empathetic colleagues, who are personally satisfied and happy with their workplace, there is a direct correlation in creating a positive patient experience. Therefore patient experience […]
What Errors Say About Leadership & Culture Have you ever witnessed an epic failure in patient care? Maybe it’s a faux pas on the part of the providers. A breakdown in the caregiver’s communication chain. Conflicting care protocols causing the perfect storm. Maybe someone simply dropped the ball and made a human error. What happens […]