Founder Corporate Transcendence™
Put the CARE back in CAREGIVER When healthcare colleagues are cared for, it transforms them from healthcare workers into caregivers. When the work environment is filled with engaged, compassionate, empathetic colleagues, who are personally satisfied and happy with their workplace, there is a direct correlation in creating a positive patient experience. Therefore patient experience […]
What Errors Say About Leadership & Culture Have you ever witnessed an epic failure in patient care? Maybe it’s a faux pas on the part of the providers. A breakdown in the caregiver’s communication chain. Conflicting care protocols causing the perfect storm. Maybe someone simply dropped the ball and made a human error. What happens […]
Taught but Not Caught How many times in life have we been taught something, and yet in the immediate future are not able to apply the teaching? The education was delivered or taught, but not caught. This was a profound statement I heard used by a Joint Commission surveyor, that I could definitely relate […]