When the Answer is right under your Nose? How many times have you lost an important piece of paper, or your car keys, and find them in a drawer that you already shuffled through 3 times before you noticed them there? Or you contemplate a solution for a work problem, or a leadership issue, […]
What Happens When You Empower People
A Doomed Health System In 2009, I was asked to step in as an Interim CEO of a large community health system by the governing board; there was a very real possibility that the organization was beyond hope of resuscitation. The vast operational failure meant the likely demise of this long-standing community health center […]
What Errors Say About Leadership
What Errors Say About Leadership & Culture Have you ever witnessed an epic failure in patient care? Maybe it’s a faux pas on the part of the providers. A breakdown in the caregiver’s communication chain. Conflicting care protocols causing the perfect storm. Maybe someone simply dropped the ball and made a human error. What happens […]