There I was; the Vice President of a community hospital standing in a borrowed uniform from the environmental services department. It was dull and dingy and I felt dreary just wearing it. My mentor for the day, “James,” didn’t seem to mind his attire. I followed him for a full 9-hour shift while taking […]
Fixing Humpty Dumpty
Healthcare is one of the most controversial social topics across America. Numerous debates and widely diverse opinions exist on the fixes needed to support a service industry that mandates excellent patient experience and quality. The Humpty Dumpty nursery rhyme is a natural analogy to describe the emotions of today’s healthcare stakeholders and leaders. Humpty […]
Is Your Thinking Holding You Back?
We are where we are because of the way we think, and if we do not like where we are, then we need to change our thinking. Many times, in life we are looking for external reasons to explain why we have not accomplished or obtained something we desire. It could be a promotion, […]