The Malcolm Tribe Recently, I had the opportunity to attend the Malcolm Baldrige Quest for Excellence conference held in Baltimore, Maryland. It was an amazing conference that recognized excellence in organizations that make a conscious decision not be average, but to become a leader and world class in their industry. A few hours after […]
Recognizing Mediocrity in Medicine
We have a major problem to solve. The problem of widespread mediocrity in medicine. Although many Americans feel that their healthcare system is the best in the world, global health statistics tell a different story. For example, many articles refer to the cost of healthcare and the risk within the healthcare industry. Just googling […]
Positively Contagious Healthcare Organizations
When we think of something that is labeled as communicable and contagious, we think of something to avoid. The common cold, the flu or various strands of viruses. Yikes! The thought of this keeps us washing our hands, buying sanitizers, avoiding crowded places certain times of the year, and distancing ourselves from people that […]