When the Answer is right under your Nose? How many times have you lost an important piece of paper, or your car keys, and find them in a drawer that you already shuffled through 3 times before you noticed them there? Or you contemplate a solution for a work problem, or a leadership issue, […]
What Happens When You Empower People
A Doomed Health System In 2009, I was asked to step in as an Interim CEO of a large community health system by the governing board; there was a very real possibility that the organization was beyond hope of resuscitation. The vast operational failure meant the likely demise of this long-standing community health center […]
Put the CARE back in CAREGIVER
Put the CARE back in CAREGIVER When healthcare colleagues are cared for, it transforms them from healthcare workers into caregivers. When the work environment is filled with engaged, compassionate, empathetic colleagues, who are personally satisfied and happy with their workplace, there is a direct correlation in creating a positive patient experience. Therefore patient experience […]